Terms and conditions

  • TheLead Website Terms and Conditions

    Last updated in July 2014


    Thank you for visiting TheLead.ug website (the “Website” or “Site” or “TheLead”). The principal purpose of TheLead is to assist visitors or customers collect travel information, check on available travel options of goods and services and make lawful reservations or bookings with owners or suppliers of those travel offers, products and/or services, and events available. Please read these terms and conditions carefully before you start to use this Website and/or make a booking and/or reservation through us or our agents and/or representatives.

    The Website is owned and operated by Forwards Uganda (Forwards), a limited liability company whose principal office is in Kampala, Uganda. By accessing and continuing to use this Website, make a reservation or booking for any product or service on this Website or through our offices, agents and/or representatives, you indicate that you accept (unconditionally and irrevocably) these terms and conditions (the ‘Agreement’ or ‘Terms’) and modifications made thereafter, and acceptance and agreement to the terms and conditions spelt out below. You also represent and warrant that you possess the legal right and ability to enter into this Agreement and to use this Website in accordance with all terms and conditions herein.

    You promise to us you are old enough to enter legally binding contracts through this Website and you know you will be responsible for all payments due to us for bookings or reservations made by you or another person using your login information.

    Please also make sure that you have read and accepted our Privacy Policy.

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    The terms and conditions herein and any other legal notices, policies and guidelines of Forwards linked to these terms and conditions constitute the entire agreement between you and Forwards relating to your use of this Website and supersede any prior understandings or agreements (whether oral or written), claims, representations, and understandings of the parties and they (terms and conditions) may not be amended, changed or modified except by making such amendments, changes or modifications available on this Website.

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    Your access to and use of applications, platforms, software and other materials on, or through, this Website is solely at your own risk. We make no representation, warranty, agreement or covenant whatsoever about the reliability, stability, virus or malware free nature of such applications, platforms, software and other materials, but we promise to keep it safe and secure.

    Disclaimers and Limitation of Liability

    1. This site is provided by Forwards on an "as is" basis. We do not warrant or represent that the content of this Site is accurate, up-to-date or complete, or that it does not infringe the rights of any third parties. We make no representations or warranties of any kind with respect to the Site, its contents or any of the products or services supplied through the Site. To the maximum extent permitted by law, we disclaim all implied representations and warranties including, without limitation, implied warranties that the products and services offered and supplied through the Site will be of merchantable quality, fit for any purpose or will comply with any descriptions on the site or samples.

    2. To the maximum extent permitted by law, we (including our officers, employees, shareholders, legal representatives or agents) are not liable for any loss or damage, however caused (including negligence), which may be directly or indirectly suffered, in connection with your use of or inability to access this Site or the purchase and use of any products and services supplied via this Site. This limitation of liability (whether arising under contract, tort (including negligence) or statute) applies to all damages of any kind including compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property, personal injury and claims of third parties.

    3. In the event that our Site fails to operate or causes you loss or damage, your sole remedy is the refund of any money that you paid to us in purchase of offers, services or products and/or items listed on the Site.

    4. Your access to and use of this Site is subject to factors beyond our control. We do not represent or warrant that this Site, the server(s) that makes it available or any of the products or services, offers and/or items supplied through this Site will be free of errors, viruses or defects or that the service will be uninterrupted or timely. Because of the nature of the Internet, we do not warrant that this Site will be secure and we will not be liable for any disruptions to the Site, but we promise to keep it safe and secure.

    5. We do not represent that any of the travel products, services, offers and/or items set out on the Site will be suitable for you. You release us from any claims in relation to the travel products, services, offers and/or items described on the Site, including but not limited to claims that the travel products, services, offers and/or items are not suitable.

    6. Travel products, services, offers and/or items offered and promoted via the Site are products and services of third parties (legal owners). Our role is to facilitate your travel arrangements, including processing your bookings and making payments. We are acting as an agent for third party providers. Your legal relationship in respect of the third party products, services, offers and/or items is with the relevant third party provider or legal owner.

    7. For Corporate account holders (referred to as third parties in (f) above), our role is to market and sale the products, services, offers and/or items you upload or we upload on your behalf on this Website. You guarantee ownership of rights and legal responsibility as the owner, franchisee, agent or representative of the owner of those services, products, offers and/or items uploaded. Though we first verify the services, products, offers and/or items you upload or we upload on your behalf on this Website, before publicizing them, we do not guarantee actual sales, return on investment or perpetual recovery of costs incurred while preparing and uploading your services, products, offers and/or items.

    8. If any warranties are implied by law that cannot be excluded, then our liability for breach of such warranties is limited, at our option, subject to:-

    1. the replacement of the products, services, offers and/or items or the supply of equivalent products, services, offers and/or items;
    2. the payment of the cost of replacing the products, services, offers and/or items or acquiring equivalent products, services, offers and/or items;
    3. in the case of services:
    4. the supply of the services again;
    5. the payment of the cost of having the services supplied again.

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    No agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship is intended to be created between you and us by these Terms.


    Additional policies, terms and conditions will apply to your booking or reservation and purchase of products, services, offers and/or items that you select on this Website. Please read those additional terms and conditions carefully. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, services, offers and/or items. Bookings or reservations are only guaranteed once the purchase has been completed, payment made and the corresponding tickets have been issued. The suppliers or owners of the products, services, offers and/or items listed on this Website may change their prices without notice. We reserve the right to cancel your booking if full payment is not received in a timely manner.

    Some hotel, vacation or safari and/or travel-related goods and services suppliers may require you to present a credit card or cash deposit upon check-in to cover additional expenses you may incur during your stay, use or participation. Such deposit is unrelated to any payment received by TheLead, for your booking or reservation. You agree to be liable for any extra costs you incur due to relocation or during the use, stay or participation in any of the product, service, offer and/or item booked or reserved through the Website.

    You acknowledge that some third-party providers or suppliers offering certain products, services, offers, items and/or activities may require you to sign their liability waiver or agreement prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier's rules and restrictions may result in cancellation of your reservation(s) or booking(s), in your being denied access to the applicable product, services, offers, items and/or activities, in your forfeiting any monies paid for such reservation(s) or booking(s), and/or in our debiting your account for any costs we incur as a result of such violation.

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    By using this Website you agree;

    1. that you are 18 years of age and/or above;

    2. that you possess the legal right and ability to enter legally binding contracts like this Agreement;

    3. to use this Website solely to determine the availability of products and/or services and make legitimate reservations, bookings and/or transact business with us for you or another person you’re legally authorized to represent;

    4. not to make any false reservation or any reservation in anticipation of demand. We may cancel, without notice, all confirmations associated with multiple reservations to one or more service, product or offer on or about the same date;

    5. to inform any other person you’re legally authorized to represent or make reservations, bookings or purchases on their behalf about these Terms and Conditions, rules and restrictions that apply;

    6. to use the Website only for personal and non-commercial use;

    7. to provide true, accurate, correct, complete and current information;

    8. to all of our terms and conditions of purchase, including, but not limited to, full and timely payment of all amounts due and compliance with all rules concerning availability of fares, products, or services. All fees, assessments, charges, taxes and duties arising out of use of the Website are your sole responsibility;

    9. not to modify, copy, distribute, transmit, reproduce, publish, license, transfer or sell or re-sell any information, software, products or services obtained from or through this Website and/or our agents or representatives. And you also agree not to abuse the Website, where "Abuse" includes, without limitation, using this Website to:-

      1. defame, threaten, abuse or violate others’ rights as defined by any applicable law;
      2. infringe, interfere or harm the operation of others’ computers, software, platform or device used to access this Website in any respect, including, without limitation, by uploading, downloading and/or transmitting corrupt files, materials, software or computer viruses;
      3. take any action that violates or infringe applicable intellectual property, publicity or privacy rights;
      4. omit or misrepresent the rights in and origin of, any file or material you access, download or upload, including, without limitation, by omitting proprietary language, author, or notices of patent, copyright and/or trade-mark;
      5. post, transmit or disclose trade or business secrets, or other confidential or protected material or information for any third party for which you are not a lawful agent or representative;
      6. upload, transmit or download files, materials or information that is unlawful to distribute through the Website or any other online channel;
      7. “mirror”, “frame”, incorporate or copy and/or plagiarize any part of this Website into any website or online channel without our consent or prior written authorization;
      8. interfere, attempt to interfere or take any action that results into interference or disruption of the transmission of this Website or servers or networks to which it’s connected, including attempting to interfere the access of any other user, host or network, including without limitation, overloading, propagating or participating, directly or indirectly in any “denial of service” attacks, or “spamming” the Website;
      9. access or monitor any content or information from this Website by using direct bots, robots, spiders, crawlers, avatars, intelligent agents or any other automated process in a way of attacking, manipulating or “spamming” our computer systems, including without limitation, creating unreasonable load upon any of our hardware, network, storage or infrastructure;
      10. violate this Agreement in any other manner expressed herein or implied.


    Though we take reasonable steps to ensure that the information provided on this Website is accurate and relevant at the time you view it, we cannot and have not checked the accuracy of all information provided, especially from outside sources like account holders, suppliers of offers, services and/or products listed on this Website, commentary and other parties linked to or from the Website.

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    We appreciate hearing from you. Please be aware that by submitting content to or through this Website by electronic mail, postings on this Website or otherwise, including any reviews, comments, questions, suggestions, idea, photos, videos or the like contained in any submissions ("Submissions"), you grant Forwards, via TheLead, and its subsidiaries, agents, representatives and corporate affiliates and the affiliated, co-branded and/or linked website partners through whom we provide service (the "TheLead Affiliates"), a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub licensable right to:

    1. use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised; and
    2. use the name that you submit in connection with such Submissions. You acknowledge that the TheLead may choose to provide attribution of your comments or reviews by for example, listing your name and residence on a review that you submit, at our own discretion, and that such submissions may be shared with our supplier partners.


    You also grant TheLead the right to pursue at law any person or entity that violates your or TheLead's or TheLead Affiliates’ rights in the Submissions that are in a breach of these Terms. You agree that Submissions are non-confidential and non-proprietary. You expressly waive any and all ‘moral rights’ (including rights of attribution or integrity) that may subsist in your Submissions and agree that you have no objection to the publication, use, modification, deletion or exploitation of your Submissions by us, our Affiliates, partners or licensees, and agents and/or representatives. We take no responsibility and assume no liability for any Submissions posted or submitted by you. We have no obligation to post your comments; we reserve the right in our absolute discretion to determine which comments are published on the Website. If you do not agree to these Terms, please do not provide us with any Submissions.

    Any Submissions made must be:

    1. relevant to your stay, participation in an activity or general travel experiences;
    2. community and/or family friendly;
      1. do not submit any content (including but not limited to, photos, images, text, comments, reviews, questions, suggestions, ideas) or materials that are illegal, obscene, pornographic, profane, vulgar, offensive or insulting;
      2. do not make Submissions that invade the privacy or violate any personal right of any person or entity;
      3. do not submit content, including but not limited to, photos or information about children or any third parties without their consent or their parent’s or legal guardian’s consent in the case of a child under 18 years of age;
      4. children under 18 years of age may not make any Submissions of and/or other materials.
    3. Original; you may only submit your own photos. Do not submit photos from any other source (personal or commercial), especially without the relevant party’s consent. Do not make Submissions that infringe the copyright, trademark, or other property right of any third party.
    4. Non-commercial; do not submit content, including but not limited to, photos and/or images that include logos, branding, promotional material, or any other content intended for commercial purposes.
    5. No harmful files; do not submit photos and/or images that contain viruses or other harmful code that is either intended or may result in damage to the computers, servers, networks and systems of TheLead and/or those using or accessing it.


    The comments, reviews, suggestions, ideas, questions and other materials posted on this Website do not intend to amount to advice of any kind on which you should rely. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Website, or by anyone who may be informed or act upon any of its contents.

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    1. The material contained on this Site, including (without limitation) the software, design, TheLead logo, Forwards Uganda logo, text and graphics (including trademarks) comprised in this Site and the selection and layout of this Site, are owned or licensed by us and are protected by Ugandan and international intellectual property laws, including copyright.

    2. You may use the Site only for your personal and non-commercial purposes. Except to the extent permitted by relevant copyright legislation, you must not use, copy, modify, transmit, store, publish or distribute the material and/or information on the Site, or create any other material using material on the Site, without obtaining our prior written consent and/or permission.

    3. Trade marks (whether registered or unregistered) and logos must not be used or modified in any way without obtaining our prior written consent and/or permission. All rights to third party trademarks, logos, content, text and images belong to respective property owners.

    4. The Site, including trademarks, service-marks, business names, company names, logos, trade-names, get-up (trade dress), products, technology and processes contained in this Site may be the subject of other intellectual property rights owned by us, our affiliates or by third parties. No license is granted in respect of those intellectual property rights other than as set out in these Terms. Your use of this Site must not in any way infringe the intellectual property rights of any person in any jurisdiction.

    Any rights not expressly granted herein are reserved by us.

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    TheLead believes in protecting your privacy. Please click here to review our current Privacy Policy.


    You can book your tickets for events, safaris, vacations, hotel reservations and car rentals among other products, services, offers and/or items provided on this Website, online, without registering. However, if you register with TheLeadTM, you’ll have the ability of storing your personal and travel information in your profile, and there won’t be any need of providing it every time you log in and book for an offer on this Website. Providing us with your personal preferences shall help us in providing the best and optimum service you deserve. Note that we do not currently store any credit/master/visa card or related payment information.

    You are always reminded not to share your Login details, booking references, passwords and/or any other confidential credentials used on this Website with anyone in whom you do not put full trust. You agree to accept responsibility for all activities that occur under your account. You should take all necessary steps to ensure that your password and/or booking reference is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become vulnerable or synonymous with or known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner.

    1. Online bookings

      These Terms and Conditions apply to all forms of booking you’ll so desire to use; online, offline and/or booking by phone. However, if you encounter any difficulty while making your booking or find any query about your online booking, please submit an online booking query form.

    2. Non-booking related queries

      For any other non-booking queries or technical disturbances experienced during your use of this Website, please contact our customer service for prompt assistance.

    3. Cancel your booking

      You are able to cancel your booking on the Website by filling and sending us an online Cancellation form with details of your booking and reference number. Please remember to indicate the reason for that particular cancellation. For each booking or reservation you make, please ensure that you check the cancellation policy before cancelling your reservation and/or booking. If you cancel a non-refundable item(s), you will lose all monies paid for that item(s) and no refund shall be made. You will then be subject to the fare rules that you agreed to when you confirmed the booking. In case of further inquiries, arrangement for any refunds, please contact our customer service for prompt assistance. Refund shall be in accordance with our company Policy.

    4. Change of Booking

      You can only change your reservation or booking dates by contacting us directly via telephone or by emailing us at booking@thelead.ug with details of your booking to avoid a second charge. Please check the cancellation policy before cancelling or changing your reservation. If you change or cancel a non-refundable item(s), you will lose all monies paid for that item(s).

      Please note that TheLead does not guarantee availability of the same item(s) after your cancelled reservation or booking.

      If you make a change to or cancel an existing booking online and this results in a refund being due to you from our Company, then this refund will be provided to you in the form of an Electronic Miscellaneous Document (EMD) Receipt. This EMD Receipt can be used to purchase additional offers, services and/or products on this Website or can be exchanged for a refund at our office, but it is only valid for 6 months from the date of issue and must be used or refunded within that period.

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    After confirming your booking and payment, we send you two emails; a booking confirmation email and the receipt as soon as your payment has been confirmed. Both emails are sent to the email you provide in the 'Who Should be Charged' section at the booking confirmation page.

    The first confirmation email is sent immediately when you confirm your reservation. This usually takes not more than 20 minutes, even though it can take some hours depending on your email client server settings.

    The latter, the receipt email with a confirmation of your reservation is sent after your payment has been confirmed. This is the email you'll need to print out and come with at the hotel check-in together with other identity requirements.

    You're reminded to always check your spam or junk mails if you don't receive our emails in time. If possible, please "filter" all emails from thelead.ug to be allowed in your email client settings.

    In case of delay or failure to receive both emails within 48 hours after your payment, please contact our customer service for prompt assistance.

    When you make offline bookings or reservations or booking by phone, you ensure that all your details are at hand; desired travel, check-in and check-out dates, the exact item you intend to book for (e.g. an event or safari ticket, hotel, car etc.). You’re also required to provide your intended mode and time of payment to make certain that your reservation shall be processed.

    Tickets for bookings, reservations or bookings by phone are not guaranteed/reserved until payment has been executed.

    After payment and confirmation, you can choose to collect your ticket(s) from our offices, within the time specified during the booking process, failing which your booking will automatically be cancelled.

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    We take all reasonable measures to ensure that the information  you transfer using the Website will remain confidential, secure and/or protected from unauthorized access. Despite those measures, we do not warrant that unauthorized access to that information can never happen. We won’t be liable for any such unauthorized access unless it is due to our sole gross negligence, in which circumstance, you will only be entitled to compensation of up to the maximum value spent or paid to us while purchasing or booking services listed on this Website.

    1. Children

      We do not knowingly solicit or collect Personal Information from or about children or knowingly market our products or services to children without the consent of a parent or legal guardian. If we become aware that the person submitting Personal Information, through any part of our Website, is a child below 18 years , we will use reasonable efforts to deactivate their account or delete that Personal Information from our files as soon as possible. If a parent or legal guardian requests review or deletion of Personal Information about their child before we have discovered and deleted that information, then we will of course honor that request. We do not seek to collect any Personal Information about children other than the Personal Information which is required when making a booking or reservation for a child which must be submitted by a parent or legal guardian.

    2. You must not:

      1. use another's personal information, including name, login details or password without their permission;
      2. make any fraudulent, speculative or false enquiries, bookings, reservations or requests using the Site;
      3. use the Site while impersonating another person;
      4. post or transmit to or via the Site any unlawful, threatening, defamatory, libelous, obscene, indecent, inflammatory or pornographic material or any material that could give rise to civil or criminal proceedings;
      5. tamper with, hinder the operation of or make unauthorized modifications to the Site;
      6. delete data from the Site without our permission or from someone else’s account without their consent and/or permission;
      7. knowingly or unknowingly transmit any virus or other disabling feature to the Site;
      8. breach any third party's rights (including intellectual property rights and obligations of confidentiality owed to that third party) or infringe any laws in any jurisdiction in using this Site;
      9. frame this Site as part of another site or cache this Site for commercial benefit;
      10. commit any act that may amount to a criminal offence or civil breach of any other jurisdiction;
      11. attempt to do any of the above acts;
      12. or knowingly or unknowingly permit, assist or attempt to assist another person to do any of the above acts.
    3. You warrant that:

      1. you are of sufficient legal age to use this Site and create legal binding obligations for any liability you may incur as a result of using this Site;
      2. you are responsible (financially and otherwise) for all uses of this Site by you and those using this Site, using your login details including your password; and
      3. that the information you supply via the Site will be accurate and not misleading, deceptive or likely to mislead or deceive.

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    The Company allows the following modes of payment:-

    1. Payments by Credit Card:

      Our channels of payment accept major credit cards, and the credit card holder must be one of our clients who is making a booking or reservation or a legal representative or agent of a client on this Website. We accept credit cards issued in countries as specified during the booking process. Your credit card will be debited when you confirm your booking and payment. If you do not have a credit card, you may choose to pay in cash when you visit our offices or pay using other payment options like Mobile Money, available through our payment channels. The credit card must be in the name of one of the client making a booking or reservation or a genuine and legal representative or agent of that client on this Website. For some offers, services or products like hotel stays, vacations and safaris, you may be required to carry the same card at the time of travel for verification and obtaining signature on a credit card charge form at check in time.

      PesaPal® is one of our payment channels providing you with options of using Credit, Visa or Master card to effect your payment. While at PayPal’s payment site, the terms and conditions provided by PesaPal® shall also apply. If you’re booking within Uganda or identified countries of operation you may also choose to use the Mobile money options provided, that apply in your area.

      Most banks and credit card companies charge fees for international transactions. If you are making a booking or reservation, your bank may convert the payment amount to your local currency and charge you a conversion fee. This means the amount listed on your credit or bank card statement may be in your local currency and therefore a different figure than the figure shown on the billing summary page or booking confirmation email sent for a reservation or booking made on the Website.Credit card surcharges will apply when paying by credit card. If for any reason any travel service provider is unable to provide the services for which you have contracted, your remedy lies against that provider, and not against us. 

    2. Payments by Cheque:

      Please note that cheque payments require 10 business days to process. If you are paying by this method you will need to make the payment at least 10 business days prior to the actual due date of your booking or reservation. You agree not to stop payment of the cheque even when you cancel a booking. You agree that we may apply the proceeds of the cheque to satisfy any liability you have to us, including any liability in respect of cancellation fees, before refunding the balance to you.

    3. Cash payments
      1. The Company allows cash payments made directly to its offices, by electronic transfer, or deposits made to the company Bank account or Company’s mobile money numbers. One of our consultants shall avail you with information in this regard.
      2. On payment, the Company shall avail you with an acknowledgment of receipt of payment as soon as practically possible.
      3. A member can choose to make payments in full or by deposits, provided the installments can be cleared within a specified timeframe that allows for preparation of your travel, hotel stay, event attendance and/or other services as obtained from the Website. If a member/client chooses to make deposited payments, he/she will be required to pay a deposit or deposits when booking. Your consultant will advise you of how much that will be. All deposits are non-refundable. Final payment is required 48 hours before your departure or participation in an activity, unless otherwise stated.We reserve the right to cancel your booking if full payment is not received in a timely manner.

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    Where there is a currency conversion on this Website, the currency rates are based on the average of the available public sources including the Central Bank of Uganda. The accuracy of such rates is not verified, and actual rates may vary. Currency quotes are not updated every day. We believe that the information supplied by this Website is accurate, TheLead, Forwards, Forwards’ affiliates, representatives or agents do not warrant or guarantee such accuracy. When using this information for any financial purpose, we advise you to consult a qualified professional to verify the accuracy of the currency rates. We do not authorize the use of this information for any other purposes, except for personal use, and prohibit to the maximum extent allowable the resale, redistribution, and use of this information for commercial purposes.

    Before the Website transfers you to our payment gateways, the system converts all charges to the baseline currency, which may be Uganda Shilling (UGX), our payment gateway uses to compare with other currencies at the prevailing average rate against the currency in which your booking or reservation is charged. We thus convert all charges displayed on TheLead, which are not in the baseline currency, to the baseline currency (at TheLead's monthly average exchange rate) before submitting to the gateway.

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    1. Restrictions and conditions apply to all of the travel products and services offered on this Site and such restrictions and conditions may affect the prices set out on the Site. To determine the applicable restrictions and conditions you must contact us or the relevant third party provider and/or supplier.
    2. We will endeavor to notify you of all relevant taxes, charges and any other additional costs when you confirm your booking with us (as at that date), but these may be subject to variation prior to your departure or engagement in any activity booked or reserved.
    3. We and other third party providers and/or suppliers of travel, bookings and travel related services may change their prices, details of their packages, tours, flights and other information displayed on the Site at any time. For this reason, all prices displayed on the Site are subject to change without notice. All travel products and services described on the Site are subject to availability.


    TheLead may charge a fee for the service it provides when you make a booking or reservation for the travel services, products, offers and/or items or activities through the Site. Any such service fee is non-refundable. In addition, you will be responsible for all extra charges, fees, duties, taxes, and assessment arising out of or during your use of the products, services, offers and/or items or activities booked, reserved or obtained from the Site.


    You indemnify us and shall continue to keep us indemnified including any of our officers, employees, agents and/or representatives against all losses, costs, damages, claims, causes of action, demands, recoveries, fines, and penalties or other costs or expenses (including legal fees) arising from:

    1. your breach of these Terms of use;
    2. your violation of any law or the rights of a third party; or
    3. your use of this website.
    4. any act or omission by you or your officer, employee, contractor, agent and/or representative;
    5. any claim, action, demand or proceeding by a third party against us or our officers, employees or agents caused or contributed to by you or your officer, employee, contractor, agent and/or representative.

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    We may link our Site to other sites on the World Wide Web. We are not required to maintain or update these links. These links are provided for your convenience only. It does not mean that we have reviewed these sites or that we endorse them. We are not responsible for the content of other sites, neither do we recommend their products, services or offers, even if we link to them. We make no warranties and accept no liability if you suffer any loss or damage in relation to material contained on external sites or using another's product or services.


    Except as otherwise specified, we may amend these Terms at any time without notice to you by posting amended Terms on the Site. The amended Terms will take effect immediately when they are posted on the Site and will not have any retrospective effect on existing contractual arrangements made through this Website but will immediately replace the previous Terms of Use. Your continued use of this Website after any change means you have accepted the changed terms and conditions.


    Except as otherwise stated, we may use the information you provide via this Website to improve the content, to customize the Website to your preferences, to communicate relevant information to you (if you have requested it), for internal use and research purposes, and for the purposes specified in the Privacy Policy. We do not disclose any information you provide via this Website to any third parties or other government departments except where:

    1.  such disclosures are necessary to fulfill our service obligations to you in which case we will require such third parties to agree to treat it in accordance with the Privacy Policy;
    2. required by applicable laws, court orders, or government regulations (for example, to prevent or detect crime);
    3. you give us permission to do so.

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    In accordance to any applicable law, we may terminate this agreement, your registration with or ability to access this Site and/or any other service provided to you via this Website and any other agreement between us immediately, at our sole discretion and in appropriate circumstances, if you breach or deemed to infringe any of these Terms.

    Forwards may also at its sole discretion limit access to the Website and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement. If you believe that an account holder or subscriber is a repeat infringer, please provide information sufficient for us to verify that the account holder or subscriber is a repeat infringer when filing your notice.


    Except as required by law or otherwise specified by us, you must provide any notices to us by email to thelead@thelead.ug. We will provide any notices to you by email to any email address provided by you. Notices will be taken to have been received 24 hours after the email is sent, unless the sending party receives notice that the address is invalid or that the email has not been received.


    If you surely believe, in good faith, that some of the material(s) available on this Website infringe your or your legal agent’s copyright, you (or your agent) may send us a written notice containing the following information. Please note that we may not process your complaint if it is not properly filled out or is incomplete. You may be exposed to liability or damages in case of any misrepresentations in your notice regarding whether any content, activity, product, service, offer and/or item availed on this Website is infringing your copyright.

    1. A clear identification of the copyrighted material(s) you claim was infringed.
    2. A clear identification of the material(s), on the Website, you claim is infringing the material(s) provided in (a) above, such as a link to the infringing material.
    3. A statement that you have a "good faith belief that the material(s) that is claimed as copyright infringement is not authorized by the copyright owner, its legal agent, or the law."
    4. A signature by the person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
    5. Your contact details including address, email address and telephone number.

    You may send us your notice by email to thelead@thelead.ug, or through the contact information details provided below.

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    1. With any dispute arising about this Agreement or how this Agreement applies or arising out of your use of this Site, the laws of the Republic of Uganda or international laws applicable, to which Uganda is a signatory, shall apply.
    2. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of the Republic of Uganda, and waive any right that you may have to object to an action being brought in those courts.


    1. If any of these Terms are invalid or unenforceable, it will be struck out, and the remaining Terms will remain in force.
    2. Headings are for reference purposes only.
    3. If we do not act in relation to a breach by you or others of these Terms, due to our negligence or lack of acquaintance, this does not waive our right to act with respect to subsequent or similar breaches.
    4. In these Terms, the terms "Site" and “Website” include any email bulletins or other content that we provide to you via or initiated from this Site.
    5. Your use of mapping available on this Website is governed by the Google Terms of Use and Google Privacy Statement. We do not warrant accuracy of this mapping and indemnify ourselves from any result from your use of the mapping on this Website for any purpose. Google reserves the right to change their Terms of Use and Privacy Statements at any time, at their sole discretion. Please click here for additional information:


    For any other questions not answered herein, please visit our Customer Support Center. Or, you can write to us at:

    Attn. TheLead
    P.O. Box 26425 Kampala, Uganda
    Telephone: +256 (0) 200 905 286

    © 2014 Forwards Uganda, LLC. All rights reserved.

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